Refund policy

Returns & Refunds

30-Night Trial (Days 0–30). If your HSetta headband isn't working out for any reason — or arrives faulty — contact us at sales@hsetta.com within 30 days of delivery with your order number and a photo or short video of the item. We'll make it right with a full refund or a free replacement, and we'll cover the return shipping. Please return items unwashed and in reusable condition.

Limited Warranty (Days 31–90). If a genuine manufacturing defect appears with normal use, we'll send you a free replacement. Email sales@hsetta.com with your order number and a photo or short video showing the issue. For replacements during this period, the buyer is responsible for the replacement shipping fee.

What's covered: no sound or sound on only one side, won't power on or charge, won't pair over Bluetooth, or speaker/stitching failure under normal use.

What's not covered: accidental or physical damage, water damage, washing without removing the speakers first, lost parts, and normal wear over time (fading, pilling, or the band loosening).

After 90 days. The warranty period ends, and we're unable to offer refunds or replacements.

Please note: original shipping fees are non-refundable. Approved refunds are issued to your original payment method and may take a few business days to appear after we receive and review your request.